Refund policy

Thank you for shopping with [Buyneo.in]. We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

The item must be returned within [X DAYS] of delivery.
The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all tags, labels, and accessories included.
Proof of purchase (order confirmation or receipt) must be provided.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Return Timeframe

Customers must request a return within [X DAYS] from the date the order is delivered.

After submitting a return request, our team will review it and provide instructions on how to return the item.

To start a return, please contact us at:

Email: [support.buyneo@gmail.com]

3. Refund Process and Timing

Once we receive and inspect the returned product:

We will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.

Refunds typically take [REFUND PROCESSING TIME] to appear in your account, depending on your bank or payment provider.

4. Exchange Options

If you received the wrong size, color, or product, you may request an exchange instead of a refund.

Exchanges are subject to:

Product availability
Approval of the returned item condition

To request an exchange, please contact us at [support.buyneo@gmail.com].

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within [X DAYS] of receiving the item.

When contacting us, please include:

Your order number
Photos of the damaged or defective item
A brief description of the issue

We will review the request and arrange for a replacement, exchange, or full refund if the claim is approved.

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

Personal care or hygiene products
Items marked as Final Sale
Gift cards
Customized or personalized products
Products that have been used, washed, or damaged by the customer

7. Return Shipping Costs

Return shipping costs depend on the reason for the return:

If the return is due to our error (wrong item, defective product, or damaged item), we will cover the return shipping cost.
If the return is due to customer preference (size issue, change of mind, etc.), the customer may be responsible for return shipping charges.

Shipping costs paid during the original purchase may be non-refundable, unless the return is due to our mistake.